The job was not simple or easy, and required additional trips and specialized labor. This was appreciated and crucial with the onset of cold temperatures and the holiday right around the corner. Robert and his team went ABOVE and BEYOND to keep this job affordable, as well as completed PROPERLY.
#HVAC MAINTENANCE FULL#
Ultimately, what could have been a costly full replacement for thousands of dollars ended up being an affordable repair, and this was NOT by accident. Robert and the Kel-Aire crew more than exceeded my expectations. Clear communication and responsive texts and phone calls were more important than ever. He remained polite and friendly as I asked a million questions to gain clarity and expressed my needs/concerns. Multiple options and scenarios were discussed throughout the entire process. He gave me great information and was clear, consistent, responsive and upbeat/positive. Within hours of my initial call Robert was at the location, assessing issues and formulating replacement/repair strategies. Talking to Robert was like talking to family. A friend recommended that I call Kel-Aire. I was overwhelmed with inconsistent information and quotes. The furnace/heater on my rental property started to die a few weeks before Christmas. So much respect and gratitude for Kel-Aire! I cannot recommend this company enough.
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